Xenex Labs Inc. is a Health Canada and US FDA GMP Approved distributor of Active Pharmaceutical Ingredients (APIs), chemicals, and bases. For over 40 years, we have been driving excellence in sourcing and manufacturing with quality at the pinnacle of our focus. Our vision is to become an invaluable partner in your compounding practice by providing services, products, and insights to make sure you can succeed and provide your patients with the highest quality care.
To be the premier pharmaceutical compounding partner to pharmacists across the globe through our focus on Customer Support, Product Quality, and Operational Excellence.
To create value through innovation and make a difference for our customers, our partners, and our company, through the delivery of quality products and exceptional services to the pharmaceutical compounding profession. We are committed to continually improving the effectiveness and efficiency of our company through dedication to excellence.
Quality: We take pride in providing high quality products and services that we stand behind, which ensures customer satisfaction, customer successes and the future of our employees and our growth.
User Focus: We strive to provide exceptional customer service through flexible scheduling, focus on quality, efficient services, and innovative solutions, resulting in value to the customers and the Company.
Excellence: We take action with success in mind and focus on results, constantly finding new ways to innovate and improve, and we rigorously measure our progress.
Sustainability: We focus on sustainable solutions that offer long-term results for our customers, our society, our environment, and ultimately ourselves.
Trustworthy: We strive to act in a manner that builds trust with our customers, business partners, and employees.
Our Commitment to You
By offering unsurpassed personal attention and quality pharmaceutical ingredients and fine chemicals at competitive pricing, you can trust that customer satisfaction is our number one goal.
Dedicated to Improving Compounding Knowledge Through Education and Training
We at Xenex feel when the Pharmacist has the answers they need they will feel more confident in dispensing their compounded products. Xenex has partnered with the American College of Apothecaries (ACA) to bring compounding education to Canada with courses both basic, and more specific for the pharmacies to utilize. We have a database of formulas and a full time compounding pharmacist on staff to help find the right formula for your clients.
Dedicated To Serving Our Customers
We have trained staff to help with all your needs. Xenex has chemists, pharmacists, techs, and a trained inside and outside sales team to answer any questions or aide in any of your compounding needs. We offer competitive products, monthly specials, and will try to match any competitor in the industry.
Our products are sourced, manufactured, and controlled according to the highest quality assurance standards of Health Canada. For over 40 years, we have been driving excellence in chemicals, oils, and active pharmaceutical ingredients. All our products are sourced from cGMP and Health Canada registered manufacturers which conform to current grades of USP and other compendial standards.
Xenex is US FDA compliant, dedicated to supplying active pharmaceutical ingredients and fine chemicals. We specialize in wholesale distribution of premium compounding chemicals for pharmacies and health professionals who require the highest quality materials for their compounding needs.
We adhere to GMP (Good Manufacturing Practice). We provide Safety Data Sheets (SDSs) and Certificate of Analysis (COAs) upon request. Our products are used by trusted partners and we are constantly searching the world for the best products and improving ourselves knowing that the quality of our products is our biggest objective.
Please note that due to the nature of our products, strict compliance with our Return Policy is mandatory.
Xenex labs does not accept the return of or issue credit for expired products or products that are regulated under the pharmacy act, for example, Schedule I, Schedule II, Schedule III, Schedule IV.
When submitting a claim for credit/return, please ensure your report includes the invoice number the product was received on and the reason for the return authorization request. A Return Authorization Number MUST be obtained from our Returns Department prior to returning all products. All boxes returned to Xenex Labs must display this number CLEARLY on the out side of the box(es). Xenex Labs will finalize the credit upon receipt and inspection of returned goods, where applicable.
All errors in shipment, short shipments and damaged goods claims must be reported within 48 hours of receipt of order. Returns will only be accepted if requested within 30 calendar days of receiving the goods. All return claims MUST be pre-authorized and are subject to a 15% restocking fee and shipped back to Xenex with freight prepaid.